Privacy Policy

SMS and Mobile Information Policy

Pinnacle Media Group LLC respects your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We will not share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and does not modify our general Privacy Policy.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information We Collect

Information You Provide Directly

When you submit a form, call us, or otherwise interact with our services, we collect:

• Full name
• Telephone number
• Email address
• Mailing address, city, and ZIP code
• Homeowner status
• Description of your foundation problem or service need
• Preferred contact time
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect:

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on our website
• Referring website or advertisement
• Approximate geographic location based on IP address
• Cookie and tracking pixel data

Information from Third Parties

We may receive information from:

• Advertising platforms such as Meta and Google that direct traffic to our website
• Analytics providers that measure website performance
• Data verification services that confirm contact information accuracy
• Public records and business databases

How We Use Your Information

We use the information we collect for the following purposes:

• To connect you with foundation repair contractors and related home service professionals in your geographic area
• To respond to your inquiries and requests for estimates
• To communicate with you via telephone, text message, email, and mail about services you have requested
• To send you marketing communications about related services, with your consent and the ability to opt out at any time
• To verify the accuracy of information you have provided
• To improve our website, services, and marketing effectiveness
• To analyze user behavior and website performance
• To comply with legal obligations and respond to lawful requests
• To detect, prevent, and address fraud, security issues, and technical problems
• To enforce our Terms of Service and other agreements

How We Share Your Information

With Foundation Repair Contractors

When you submit a request through our website or call our telephone number, we share your contact information and the details of your inquiry with one or more independent foundation repair contractors in your service area. These contractors will contact you directly to discuss your needs and provide estimates. Once your information is shared with a contractor, that contractor's privacy practices apply to their handling of your information.

With Service Providers

We share information with third-party service providers who help us operate our business, including:

• Web hosting providers
• Customer relationship management software
• Telephone tracking and call recording services
• Email service providers
• Payment processors
• Analytics platforms

These service providers are contractually obligated to protect your information and use it only to perform services for us.

With Marketing Partners

We may share aggregated, non-identifying information with marketing partners to improve our advertising effectiveness. We do not share your individual identifying information with marketing partners without your consent.

For Legal Reasons

We may disclose your information when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

In Business Transfers

If Pinnacle Media Group LLC is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels including the Meta Pixel and Google Analytics, and similar technologies to collect information about your interactions with our website. These technologies help us understand which advertisements led you to our site, how you use our website, and how to improve your experience.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Your Rights and Choices

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any email or by emailing privacy@mypinnaclemediagroup.com. You can opt out of marketing text messages by replying STOP to any message. Opting out of marketing does not affect transactional communications related to services you have requested.

Telephone Communications

You can revoke consent to be contacted by telephone at any time by:

• Informing the caller during a conversation
• Replying STOP to any text message
• Emailing privacy@mypinnaclemediagroup.com with the subject "Revoke Phone Consent"
• Sending written notice to our mailing address listed below

Access, Correction, and Deletion

You may request to access, correct, or delete personal information we hold about you by emailing privacy@mypinnaclemediagroup.com. We will respond to verified requests within 45 days as required by applicable law. Some information may be retained as required by law or for legitimate business purposes.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including:

• The right to know what personal information we collect
• The right to delete personal information
• The right to correct inaccurate information
• The right to opt out of the sale or sharing of personal information
• The right to limit use of sensitive personal information
• The right not to be discriminated against for exercising these rights

To exercise these rights, email privacy@mypinnaclemediagroup.com.

Virginia, Colorado, Connecticut, Utah, Texas, and Other State Residents

If you are a resident of a state with applicable privacy laws, you have rights similar to those described above for California residents. Contact privacy@mypinnaclemediagroup.com to exercise your rights.

Nevada Residents

Nevada residents may direct us not to sell their personal information by emailing privacy@mypinnaclemediagroup.com.

Do Not Sell or Share My Personal Information

Pinnacle Media Group LLC shares your information with foundation repair contractors as a primary function of our service. Under California and other state privacy laws, this sharing may be considered a "sale" or "share" of personal information.

If you wish to opt out of having your information shared with contractors, visit our Do Not Sell My Personal Information page or email privacy@mypinnaclemediagroup.com with the subject "Do Not Sell My Information." Note that opting out will prevent us from connecting you with contractors, which is the primary service we provide.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encrypted data transmission
• Secure servers
• Access controls limiting employee access to personal information
• Regular security reviews

However, no security system is impenetrable, and we cannot guarantee absolute security. You provide your information at your own risk.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Active lead information is retained for up to 2 years
• Records required for legal compliance are retained for up to 7 years
• Aggregated, non-identifying data may be retained indefinitely

When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will delete it promptly. If you believe we have collected information from a minor, contact privacy@mypinnaclemediagroup.com.

International Users

Our services are operated from the United States. If you access our services from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your country. By using our services from outside the United States, you consent to this transfer.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised "Last Updated" date. Material changes will be communicated by email when possible.

Your continued use of our services after we post changes constitutes your acceptance of the updated Privacy Policy.